Support for Providers
Our team is here to help.
Use Availity to check eligibility, submit claims, check status, view remittances, as well as a dedicated Payer Space that offers payer-specific application and important announcements for plan and policy updates.
Attention providers
When checking eligibility, benefits, or claims in Availity, please select Skai Blue Cross Blue Shield as the payer. This applies to members identified as Skai on their Identification card.
Give us a call.
These phone numbers are for physicians and medical practitioners.
Dedicated provider line
Skai Blue Cross Blue Shield service
Skai Blue Walmart
Skai Blue Uniti (Windstream)
Skai Blue Paychex
Other ways to connect.
By email
By mail
Skai Blue Cross Blue Shield
PO Box 50
Little Rock, AR 72203
Network Development Representatives (NDRs)
Our network development representatives are here to help make working with us easier. With teams located across the state, they provide friendly, knowledgeable support for questions about our health plans, provider networks, claims, reimbursement, billing, coding, and other provider needs.
If you need assistance, we’re here to help—just give us a call.
Fayetteville
Northwest Regional Office — Fayetteville
Dawn Roberts
5288 Don Tyson Parkway
Springdale, AR 72762
Phone: 479-527-2359
Fax: 479-527-2323
Email: diroberts@arkbluecross.com
Counties include: Baxter, Benton, Carroll, Fulton, Madison, Marion, Newton, Searcy, and Washington.
Also includes Oklahoma counties of Adair and Delaware; and Missouri counties of Barry, Howell, McDonald, Ozark, Stone and Taney.
Fort Smith
West Central Regional Office — Fort Smith
Dawn Roberts
5288 Don Tyson Parkway
Springdale, AR 72762
Phone: 479-527-2320
Fax: 479-527-2359
Email: diroberts@arkbluecross.com
Counties include: Crawford, Franklin, Johnson, Logan, Scott, and Sebastian.
Also includes Oklahoma counties of Adair, Leflore and Sequoyah.
Hot Springs
South Central Regional Office — Hot Springs
Renay Turner
1635 Higdon Ferry Road, Suite J
Hot Springs, AR 71913
Phone: 870-779-9109
Fax: 870-779-9138
Counties include: Calhoun, Clark, Columbia, Garland, Hempstead, Hot Spring, Howard, Lafayette, Little River, Miller, Montgomery, Nevada, Ouachita, Pike, Polk, Sevier, and Union.
Jonesboro
Northeast Regional Office — Jonesboro
Alison Morrison
2110 Fair Park Boulevard, Suite I
Jonesboro, AR 72401
Phone: 870-974-5740
Fax: 870-974-5713
Email: apmorrison@arkbluecross.com
Counties include: Clay, Craighead, Crittenden, Cross, Greene, Independence, Izard, Jackson, Lawrence, Mississippi, Poinsett, Randolph, Sharp, St. Francis, Stone, and Woodruff.
Also includes Tennessee counties of Shelby, Tipton, Lauderdale and Dyer; and Mississippi county of DeSoto; and Missouri counties of Pemiscot, Dunklin, Butler, Ripley and Oregon.
Little Rock
Central Regional Office — Little Rock
320 W. Capitol, Suite 900
PO Box 2181
Little Rock, AR 72203
Please direct all provider inquires to centralregionnetworkmanagement@arkbluecross.com.
Pine Bluff
Southeast Regional Office — Pine Bluff
Jason Aud
509 Mallard Loop Drive
Pine Bluff, AR 71603
Phone: 870-543-2945
Fax: 870-543-2915
Email: jsaud@arkbluecross.com
Counties include: Arkansas, Ashley, Bradley, Chicot, Cleveland, Dallas, Desha, Drew, Jefferson, Lee, Lincoln, Monroe, and Phillips.
Also includes Mississippi counties of Tunica, Coahoma, Bolivar and Washington; and Louisiana parishes of East Carroll, West Carroll and Morehouse.
Mental health statewide
Mental health statewide
Jason Aud
509 Mallard Loop Drive
Pine Bluff, AR 71603
Phone: 870-543-2945
Fax: 870-543-2915
Email: jsaud@arkbluecross.com
NDR for all Mental Health providers statewide:
- Addiction Medicine
- Behavioral Analyst
- Behavioral Health Center
- LAC
- LCSW
- LMFT
- LPC
- Psychiatry
- Psychological Examiner
- Psychology
- Psychiatric facilities
- Residential Treatment Centers
