Health Information Network
Availity serves as the designated EDI Gateway providing portal and clearinghouse services for Skai Blue Cross Blue Shield.
Availity is a multi-payer site where you can use a single user ID and password to work with Skai Blue and other participating payers online. Availity is compliant with all HIPAA regulations, and there is no cost for providers to register or use any of the online tools. Providers have access on Availity to check eligibility, submit claims, check status, view remittances, as well as a dedicated Payer Space that offers payer-specific application and important announcements for plan and policy updates.
Availity access includes:
Benefits, eligibility, and membership lookup (270/271)
- Arkansas members
- Out of state & FEP members
Dedicated payer space
- Providers' news and announcements
- Resources
- Helpful links
- Interqual SSO
Claims & payments
- Claims (I/P/D) (837)
- ERAs (835)
- Claim status (276/277)
- Claim direct entry/Smart claim
- Claims list
- Claims correction
- Remittance viewer
- Secure file upload
Additional features
- Prior Auth/Pre-Service review (278)
- Electronic Funds Transfer (EFT) enrollment
- Fee schedule
- Unsolicited attachments (275)
- Solicited attachments (277RFAI)
- Overpayments (provider and payer initiated)
- Message the payer
- Digital correspondence
Availity Client Services support
Availity provider support is available via multiple methods:
Self Service
- Availity Essentials portal
- Knowledgebase
- On-demand training
- Robust help system
- Scheduled outages and alerts: Availity status
- News & announcements
Availity Client Services (ACS)
- Eticketing: Available 24/7
- Chat: Available throughout the day via Community Support
- Phone: 800-AVAILITY (282-4548) available Monday-Friday, 8:00 a.m.-8:00 p.m. (Eastern time zone)
You can also email the EDI team at Skai Blue.