Case management
When you need it, case management is a powerful tool available to support members and their families as they navigate the health-care system.
Case management services from Skai Blue Cross Blue Shield and its affiliated companies can provide the following value-added benefits. Case management can help:
- Maximize the benefits available under your health-benefit plan;
- Provide health education to empower you and your family to self-manage aspects of your care as deemed appropriate by your physician;
- Help you better understand and deal with the complexities of the health-care system and your health-plan benefits;
- Identify cost-effective alternatives to high-cost treatment settings such as hospitalization.
Case management is a cooperative process between members, their families, their doctors and nurses, and their health insurance company. The process is to assess, plan, facilitate and advocate for options and services designed to meet the member's health-care needs through communication and available resources to promote cost effective outcomes.
To speak with a case manager, call the number on the back of your card.
ArkBlue Connect
You’re committed to better health by participating in case management. The ArkBlue Connect app makes it easy to talk to your case manager when you want. Use it to ask questions, discuss progress, get educational materials and more.
- Send and receive messages in real time
- Get instant notifications about important topics
- Access on-demand documents and materials
- Communicate when it’s convenient
No more phone tag — ArkBlue Connect gives you direct access messaging with your case manager.
How do I get the app?
Download ArkBlue Connect for free from your app store using the link below. You’ll need your member ID number to register your account.
